Shipping & return

Shipping

When an order is placed in the Floaty store, we will automatically receive the order and begin processing it. We work together with a print-on-demand site who will send you our product. This will take around 6 days.

Shipping rates are determined by our print-on-demand site and can vary depending on the shipping method chosen by your customer, the product type, and the shipping destination. The shipping costs will be automatically calculated and added to the customer's order during checkout.

Return

Within 10 days of receiving your order, you can change your mind and return the item(s). The customer is responsible for the cost of shipping the return.

We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). This also applies to sale items. Once your return has been checked and processed you will receive an email confirming that we have received your order.

Damaged & faulty Items

We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it is not covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended.

Please email floatykitesurf@outlook.com with the image(s) of the item showing the fault, a description of it and your order details. We will help you within 1 day.

You can send the returned clothing to:

Floaty Webshop return

Heul 9

1811 GL Alkmaar

Important note! Please provide us with your name and order details (including size) using the contact form below, so that we can identify your return when it arrives.